Quality of products
We pride ourselves on selling only premium quality
invitations, card stock and other items. If there is ever a
problem with the quality of a product you have received
through out site, please let us know immediately and we will
be happy to do anything possible to assist you.
Bow
assembly / die-cut assembly
We typically do not assemble bows or die-cuts on the cards
you order without an extra charge. We do always try to
assemble one card for you as a demonstration. If you would
like us to assemble your cards, please contact us via
E-mail. Indicate the card style you are interested in and
how many you will need and we will quote you an assembly
price. If a card requires customer assembly, you will see
indicating customer assembly is required.
Postage requirements
Currently all stationery products on our site require U.S.
postal service STANDARD postage, except for square 6” x 6”
card stock styles. The postal service does require a small
amount of additional postage (approximately $.12) as they
are not able to automate the processing of a square
envelope. It is best to check with your local post office to
determine the appropriate amount of postage needed for your
envelope prior to purchasing your postage. If an item
requires extra postage, you will see in the item’s
description.
Catalog request
We do not offer a printed catalog as we are continually
adding new products to our site and a catalog would be out
of date as soon as they are printed. However, we are
equipped to email you a sample of a card via email.
Ordering Personalized / Imprinted Cards
Arrangement / lines of text
We typically can fit any amount of wording (lines of text)
that you need on any card or paper, although thank you notes
are typically printed with 1 line of text. If a product
accommodates only a limited amount of text, this will be
noted in the product’s description. Of course, the more text
you would like printed, the smaller the type will have to
be. We will let you know ahead of time if we foresee any
problems with your personalized text upon receipt of your
order.
We ask that you provide us with your personalized text on
the online/fax order form in the format you would like to
see it. We will always use professional judgment in
arranging the text as centered or in the best format
available for the product you ordered. We will also correct
spelling or grammar errors. Be sure to always proofread your
personalized text before submitting your order to us. Please
ask about our suggested wording for all types of occasions.
Proofs of personalized / printed
orders
You may receive a proof prior to printing AT an ADDITIONAL
CHARGE for any personalized item on our site. All items on
our site actually REQUIRE you approve a proof before the
item will be printed. Look for to indicate whether or not
you approve the proof. The proof will be scanned in color
(for e-mail) or a faxed in black and white and will be the
actual card or paper you ordered with your text formatted
nicely.
If you are unsure whether your product requires a proof,
simply make a note in the comment section of the order form
that you would like a proof via fax or e-mail. We will then
send a proof to you within 1-3 days (typically via e-mail)
and you will need to reply with your approval or changes via
fax or e-mail. The proof will be in .JPG format as an
attachment with a message subject in the e-mail “proof
attached-please reply”. You will need to click on the
attachment to view the proof. If you have trouble viewing
your proof, please contact us via E-mail and we may be able
to send you an additional proof in a revised format.
There may be a $5 charge per item for changes to the copy or
font style in your order if the change is made after you
receive your initial proof. In addition, if you cancel your
order after you receive your initial proof, we do reserve
the right to charge a $25 cancellation fee. The reason these
charges exist, is due to the time and care involved in
handling and typesetting each personalized order. Again, if
you have questions about proofing your order, please E-mail
us and we will be happy to further assist you.
Printing
All printed text is printed with professional quality
printers and is “flat”. Some invitations do come with
thermographic “raised text” printing. We are unable to print
any of your specified text on the “back” side of any card,
as the company logo/trademark information is displayed on
the back side corner of each product.
Color of ink / fonts
You typically will have a choice of 6 or more ink colors to
choose from, unless a specific product is only available
with black ink for the text. If this is the case, it will be
noted in the product’s description. Ink choice colors do
vary by manufacturer and can be found on each product’s
ordering page by clicking on “view options” near the “select
a font color” drop down box on the ordering pages. Ink
colors can often be adjusted to more closely match the
design of the product you have ordered. Often suggested font
colors will be shown for a product.
You will also have a choice of at least 20 different fonts.
Font choices do vary by manufacturer and can be found on
each product’s ordering page by clicking on “view options”
near the “select a font” drop down box on the ordering
pages.
Wording samples
Any text you see on any card or paper on our site, is just
an example and all of our products are personalized with any
text you create and specify. We have hundreds of suggested
wording to choose from according to your occasion and theme,
ask about our verse book. You can also find a great
selection of wording samples at
www.verseit.com.
Non-English text
We have the ability to print non-English text. We will need
you to transmit the text to us in the format you would like
it to be printed on your card/paper. Then, we will e-mail or
fax a proof to you within 24 hours for your approval. Please
note: You will need to specify any accent marks or special
character markings that need to be included with your text.
Also, not all fonts support non-English characters. We will
let you know upon receipt of your order if there is a
problem with the font you have chosen.
Errors in printing
We guarantee our work 100%. If there is an error in printing
and it is our fault, we will reprint your order—no questions
asked and at no additional charge.
Ordering Blank Products (You Print)
How to print
The majority of the card stock/paper items on our site are
available so you can imprint text with your home printer or
local professional printer. Any word processing program can
be used to format your text, but we do recommend either
Corel Word Perfect, Microsoft Word or Adobe Page Maker.
• BLANK Card stock – Due to the weight and quality of the
card stock we sell, a relatively straight paper path is
needed in order to feed the paper through your printer. If a
card has a die-cut top, you will need to adjust your printer
settings so the card is fed through the printer “bottom
first” or straight edge first. Set your printer page size to
the size of the card. Thank you notes and note cards
typically need to be flattened out before they can be sent
through your printer.
• BLANK Laser/Inkjet papers – These are very easy to print
and basically will feed through any type paper path,
straight or curved. The paper size is the same as a standard
8.5” x 11” sheet of paper.
• BLANK Vellum Styles – This is a special type of waxy,
translucent paper and will not absorb printer ink.
Preferably vellum should be imprinted on a laser printer,
but an inkjet printer set on “light” ink output settings
will print vellum fine. You may possibly need to print the
vellum one at a time and not allow one sheet to lay on top
of another for approximately 10-20 minutes to allow the ink
to dry.
• BLANK Photo Cards – Photo cards are shipped folded and
totally blank inside so you can imprint your own text.
Again, you will need a relatively straight paper path to
feed the photo cards through your printer.
Shipping / Processing Time
Order processing time
Processing times for individual products on our site may
vary. Every product on our site will indicate in the
“product description” what the estimated order processing
time is for that product. PLEASE NOTE: ORDERING PROCESSING
TIME IS IN ADDITION TO SHIPPING TRANSIT TIME.
• Blank Products -1-2 Business Days - Typically blank
products (products not personalized/imprinted) are shipped
from their respective manufacturers in 1-2 business days and
then shipping transit times depend on where you are located
in relation to that particular manufacturer and the shipping
method you chose.
If you would like more specific information on processing
time for the blank product you would like to order, please
E-mail us and we would be happy to provide you with more
specific order processing information. Please let us know
the product/style number and quantity you are interested in
when requesting additional information on processing time.
From time to time blank products can be out of stock, but we
will notify you immediately via e-mail if the product you
ordered is out of stock and when it will be available.
PLEASE NOTE: ORDERING PROCESSING TIME IS IN ADDITION TO
SHIPPING TRANSIT TIME.
• Personalized/Imprinted Products – 2-7 Business Days - The
personalized product you would like order will have the
estimated order processing time noted in the “product
description” for that product. Shipping times are not
included in the estimated order processing time. Typically
personalized orders are processed in 2-5 business days and
shipping transit times depend on where you are located in
relation to that particular manufacturer that is printing
the product and the shipping method you chose. Please note,
order processing times may vary depending on approval or
proofs and if the personalized product you ordered is out of
stock.
If you would like more specific information on processing
time for the personalized product you would like to order,
E-mail us and we would be happy to provide you with more
specific order processing information. Please let us know
the product/style number and quantity you are interested in
when requesting additional information on processing time.
Shipping transit times
PLEASE NOTE: SHIPPING TRANSIT TIME IS IN ADDITION TO ORDER
PROCESSING TIME.
Shipping Transit time estimates: Transit times to depend on
your location in relation to where the product is shipping
from and the shipping method you choose. These are
estimates:
• Standard Shipping – 2-7 Business days
• Expedited Shipping – 2 Business days
• Overnight Shipping – 1 Business day
(Transit time estimates are for the U.S. only and Business
days = Weekdays Monday-Friday)
Our products are shipped via one of the following methods
U.S. Postal Service Priority Mail, UPS Ground, UPS Blue (2
day), UPS Red (overnight), Fed Ex 2 Day or Fed Ex Overnight.
The carrier will depend on where your product is shipping
from and the shipping method you choose as noted above.
For every product on our site, it is noted in the product’s
description where the product will be shipping from in order
to assist you in choosing the shipping transit time that may
work best for you.
Shipping charges
• Standard - $7 – weekday shipping/delivery
• Expedited - $14 – weekday shipping/delivery
• Express Weekday - $27 – weekday shipping/delivery
• Express Weekend -$37 – weekend delivery
• International - $25 and up
We offer flat rate shipping charges. The shipping charges
typically do not change regardless of the quantity of
product you order or if the product ships from multiple
locations. (We do reserve the right to make exceptions to
this rule in certain circumstances.)
In addition, it is possible to request RUSH service on your
order for an additional $25. Please inquire with us if you
would like a RUSH service on your order.
Shipping to an international location
We can ship products outside of the U.S. Shipping charges
and transit times will vary depending on the size of your
order and how soon you need it to arrive. For any shipping
location outside the U.S. (including Canada), please use our
ONLIVE LIVE HELP or E-MAIL and inquire on a quoted shipping
rate/transit time. Please be sure to indicate the style
name/number/quantity you are interested in and the location
it will be shipping to, city/state/country/zip code.
Shipping to a P.O. Box
The majority of the products on our site cannot be shipped
to a P O Box. Please specify a physical street address.
Please inquire if you do need a P.O. Box delivery.
Tracking your order
When your order is shipped, we will update your order in our
system the same day it ships with the tracking number and an
e-mail will automatically be generated and sent out to you
with the tracking information. The e-mail will be sent to
the e-mail address provided on your order.
Cancellations
We do reserve the right to charge a $25 cancellation fee
after a proof of your order has been created, a special
order item has been ordered for you, or an order has been
substantially processed. The reason these charges exist, is
due to the time and care involved in handling and
typesetting each order.
RETURN POLICY
We will not accept returns of printed/personalized products.
We will accept returns on blank products in resalable
condition. To return you item, please send it in a hard
sided box and carefully packaged. Once we have received your
returned merchandise, we will issue a credit to the credit
card on the original order for the amount of the original
order/merchandise returned to us. We are unable to arrange
pick up of merchandise from you via shipping carriers or
send out return labels
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